FAQ

Q. Am I able to take a van to Europe?
A. It is possible to take our vehicles to France, Spain, Germany, Holland and Belgium. Click here for full terms and conditions.

Q. What happens if the vehicle breaks down?
A. When you hire one of our vehicles you receive full breakdown recovery service 24/7.

Q. Why do I need to do a licence check online to be able to hire a vehicle?
A. On 8 June 2015, the paper counterpart to the photocard driving licence was abolished. The counterpart contained information such as any penalty points you have. Similarly, old-style paper licences, issued until 1998, are still valid but they won’t be updated with penalty points. Instead, you can now view all your up-to-date driving licence information using DVLA’s View Driving Licence service. Because of this change we need a generated code to check for endorsements etc.

Q. Am I able to return my hired vehicle to you on a Sunday?
A. Unlike most of our competitors Wick open for limited hours on a Sunday for vehicle returns, last check in is at 12.30.

Q. Why do I need to pay a deposit?
A. A deposit of £200 (£300 on 9 seaters) is held as part cover of the insurance excess of £750, full payment if C.D.W. is taken. The deposit will also be used to cover any minor damage to the vehicle when it is returned. Deposits held on a credit or debit card whilst released by us when your vehicle is returned may take 7 to 10 working days to be available in your account depending on your bank. If this may cause inconvenience your deposit can be paid in cash.

Q. How can I pay for my vehicle?
A. We accept all major credit and debit cards, Amex excluded, and cash. At least one payment be it the deposit or hire fee needs to be made on a credit or debit card. Due to increased bank charges a 2% surcharge will be applicable when paying on a credit card.